Firms › BMW Financial Services(GB) Limited ›
BMW Financial Services(GB) Limited
Financial Ombudsman decision DRN-2901520 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Sep 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
Miss B complains that BMW Financial Services(GB) Limited (“BMWFS”) has unfairly charged her for excess mileage under a hire purchase agreement.Charges and fees
She says the excess mileage charge doesn’t form part of the hire purchase agreement and non-payment of it shouldn’t have been recorded on her credit file.Credit file reporting
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2901520.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.