Experian Limited
Financial Ombudsman decision DRN-2901477 Not upheld
Not upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
Wed Aug 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Identity checks and access
In the Ombudsman’s words
Ms B has complained that Experian Limited won’t refund her CreditExpert fees when she didn’t use the account.Charges and fees
She’s also complained about the password on her credit file.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2901477.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.