Bank of Scotland Plc

Financial Ombudsman decision DRN-2901422 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Sep 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Halifax said they’d written to Mr S on several occasions, but he hadn’t replied to them.Treatment in financial difficulty

Mr S wasn’t happy with Halifax’s actions here. So, he complained to them.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2901422.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.