Santander UK Plc
Financial Ombudsman decision DRN-2901406 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Sep 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Mortgage administration
In the Ombudsman’s words
I don’t think Santander considered Mr and Mrs M’s individual situation fairly, nor did it consider the individual circumstances around Mr M’s change in employment status.Irresponsible lending
The complaint Mr and Mrs M complain that Santander UK plc declined an application to port their existing mortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2901406.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.