Barclays Bank UK PLC

Financial Ombudsman decision DRN-2899994 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

Mr and Mrs F had a part interest only mortgage that matured in July 2017 and was extended until July 2020.Mortgage administration

Mr and Mrs F were aware that their mortgage was about to mature and had plans to pay off the mortgage by selling their house. Indeed, as I read it, Mr and Mrs F were particularly anxious to do so because of Mrs F’s disability.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2899994.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.