Capital One (Europe) plc

Financial Ombudsman decision DRN-2897073 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Nov 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback

In the Ombudsman’s words

Mr P complains that Capital One (Europe) plc (“Capital One”) didn’t process a chargeback or uphold a claim under section 75 of the Consumer Credit Act 1974 (“section 75”) when he complained to them about a faulty product he’d bought.Card dispute or chargeback

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2897073.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.