Elderbridge Limited
Financial Ombudsman decision DRN-2896969 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Jul 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
Mr A and Ms B had been struggling to pay their loan. One particular thing that was done to help them was to stop adding interest onto the loan accountTreatment in financial difficulty
F suspended the interest on the account, at which time the arrears stood at around £3,850Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2896969.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.