National Westminster Bank Plc

Financial Ombudsman decision DRN-2896553 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Oct 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Data and privacy

In the Ombudsman’s words

NatWest decided to close Mr L’s four accounts with it.Account closed or refused

NatWest should have been mindful it was sending Mr L’s sensitive post to his non-residential address.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2896553.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.