Nationwide Building Society

Financial Ombudsman decision DRN-2888575 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr L complains Nationwide Building Society treated him unfairly when closing his accounts with them.Account closed or refused

the standing order from his current account (whether with Nationwide or his new bank) not being cancelled by Nationwide when he says it should have beenService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2888575.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.