Santander UK Plc
Financial Ombudsman decision DRN-2888469 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jul 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
And she says Santander isn’t charging a fair rate of interest.Interest and rates
Ms H complains about her mortgage with Santander UK Plc. She says it has kept asking her to pay different amounts towards her arrears and hasn’t given her clear information about the position of her account.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2888469.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.