Firms › Capital One (Europe) plc ›
Capital One (Europe) plc
Financial Ombudsman decision DRN-2887958 Not upheld
Not upheldoutcome, as published by the Ombudsman
£192redress stated in the decision
Tue Feb 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
Miss R complains that Capital One (Europe) plc won’t reimburse her the money she paid to what she says was an investment scam.APP scam refund refused
She asked that Capital One reimburse her via Mastercard’s chargeback scheme or under section 75 of the Consumer Credit Act 1974.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2887958.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.