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Cabot Credit Management Group Limited

Financial Ombudsman decision DRN-2887655 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Service failure

In the Ombudsman’s words

she was concerned about possible data protection breaches. This also meant that Miss H couldn’t complete the registration process to gain access to the online account portal.Identity checks and access

I consider that £50 is a fair award to reflect the inconvenience sustained by Miss H when she couldn’t access the online payment system for an extended period.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2887655.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.