TSB Bank plc

Financial Ombudsman decision DRN-2885954 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mrs D complains that TSB Bank Plc failed to refund multiple transactions made from her account that she didn’t recognise.Unauthorised transaction

Mrs D complained to TSB about the refusal to refund these transactions and she said she’d been treated poorly during calls with the business.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2885954.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.