Nationwide Building Society

Financial Ombudsman decision DRN-2883366 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Jan 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

The complaint Mr and Mrs M have complained about the service they received from Nationwide Building Society when they wanted to arrange a mortgage to buy a new property.Mortgage administration

I do think it didn’t handle things as well as it could have done. I understand Mr and Mrs M are incredibly busy and that this was a difficult time for themComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2883366.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.