Black Horse Limited
Financial Ombudsman decision DRN-2880801 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Aug 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
The complaint Ms W complains about how Black Horse Limited (“Black Horse”) has administered and managed her hire purchase agreement following her decision to voluntary terminate it.Mortgage administration
Ms W says that she was provided with poor service and incorrect advice during two phone calls in April 2020.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2880801.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.