Santander UK Plc
Financial Ombudsman decision DRN-2879509 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100,000redress stated in the decision
Wed Aug 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
H deposited £17,500 in October 2020. As this was £14,500 over the £3,000 free monthly cash deposit limit, Santander correctly charged H £1 for every £100 over the free limit.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2879509.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.