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Virgin Media Mobile Finance Limited

Financial Ombudsman decision DRN-2878173 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Credit file reporting

In the Ombudsman’s words

Mr H complains about the service he received from Virgin Media Mobile Finance Limited when he fell victim to a scam involving a mobile phone.APP scam refund refused

It also refunded a direct debit payment and removed the agreement from Mr H’s credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2878173.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.