Nationwide Building Society

Financial Ombudsman decision DRN-2876868 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Jul 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Mr C says that Nationwide Building Society have unfairly closed his bank accountAccount closed or refused

she said Nationwide hadn’t done enough to support Mr C considering his disabilitySupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2876868.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.