Shawbrook Bank Limited

Financial Ombudsman decision DRN-2876772 Upheld

Upheldoutcome, as published by the Ombudsman

£420redress stated in the decision

Tue Nov 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

refund the administration fees it charged Mrs R - £95 and £75Charges and fees

Shawbrook Bank Limited has unnecessarily delayed her request for permission to divide her property into two separate propertiesService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2876772.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.