HSBC UK Bank Plc
Financial Ombudsman decision DRN-2874768 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Sep 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
He is unhappy that HSBC was inflexible about what it would offer him when his interest rate products were coming to an end in 2020.Interest and rates
He’s also unhappy with the administration of the account in that a product that should have been backdated when it was applied wasn’tMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2874768.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.