MBNA Limited

Financial Ombudsman decision DRN-2873659 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Jul 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr P complains about the way that MBNA Limited dealt with his claim that he had been the victim of fraud.Card dispute or chargeback

I agree with our investigator that £100 is the fair amount here. In deciding on this I take into account how quickly the refund of the payments was made and the final response letter which gave no indication of any ongoing concern by MBNA about the background to the payments.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2873659.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.