Firms › MARKS AND SPENCER FINANCIAL SERVICES PLC ›

MARKS AND SPENCER FINANCIAL SERVICES PLC

Financial Ombudsman decision DRN-2872584 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Mr L complains that Marks & Spencer Financial Services Plc won’t reimburse money he lost when he fell victim to a scam.APP scam refund refused

He said he was not a party to the contract and no service or investment had been provided to him.Card dispute or chargeback

Rules cited

Consumer Credit Act 1974, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2872584.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.