HSBC UK Bank Plc
Financial Ombudsman decision DRN-2872573 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jul 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Mrs V complains HSBC UK Bank plc (HSBC) incorrectly blocked her bank accountFunds blocked or frozen
HSBC have accepted there were some inconsistencies with the information their staff provided to Mrs V at the time she was trying to make the payments and have apologised for this.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2872573.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.