Lowell Portfolio I Limited

Financial Ombudsman decision DRN-2872446 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Sep 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Ms K complains Lowell Portfolio I Ltd have defaulted her on a loan for a debt they said they wouldn’t.Treatment in financial difficulty

Ms K says a complaint would be raised, but as she’d not heard anything for months, she asked us to look into things.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2872446.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.