Capital One (Europe) plc

Financial Ombudsman decision DRN-2872054 Not upheld

Not upheldoutcome, as published by the Ombudsman

£186redress stated in the decision

Mon Apr 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Treatment in financial difficulty

In the Ombudsman’s words

his card was suspendedFunds blocked or frozen

persistent debt letters from CapOneTreatment in financial difficulty

Rules cited

Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2872054.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.