HSBC UK Bank Plc
Financial Ombudsman decision DRN-2871427 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Sep 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
incurring late payment and interest charges on a credit card accountCharges and fees
HSBC didn’t accept the complaint. It said it had only agreed to waive one late charge and one month’s interest during the September 2019 call.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2871427.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.