National Westminster Bank Plc

Financial Ombudsman decision DRN-2870974 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Bereavement and power of attorney

In the Ombudsman’s words

Miss K, on behalf of the estate of Mr K, complains that National Westminster Bank Plc (NatWest) didn’t close Mr K’s current account when it should have doneAccount closed or refused

The complaint referred to us relates to how NatWest handled matters after Miss K says she notified it of Mr K’s death.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2870974.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.