Bank of Scotland Plc

Financial Ombudsman decision DRN-2867153 Not upheld

Not upheldoutcome, as published by the Ombudsman

£40redress stated in the decision

Wed Oct 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates

In the Ombudsman’s words

Ms R complains that Bank of Scotland plc (trading as ‘Halifax’) has unfairly charged interest on her credit card account after agreeing to a repayment plan.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2867153.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.