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Aviva Equity Release UK Limited
Financial Ombudsman decision DRN-2866150 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
didn’t freeze the interest on a lifetime mortgageInterest and rates
The estate of Mr W complains that Aviva Equity Release UK Limited didn’t freeze the interest on a lifetime mortgage during the initial Covid-19 lockdownMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2866150.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.