Premium Credit Limited

Financial Ombudsman decision DRN-2864915 Upheld

Upheldoutcome, as published by the Ombudsman

£131redress stated in the decision

Wed Jun 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Premium Credit cancelled the agreement and refunded the second payment, but kept the first one.Charges and fees

they failed to engage with the matter and do not appear to have been helpful or proactiveService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2864915.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.