Lloyds Bank PLC

Financial Ombudsman decision DRN-2863416 Upheld

Upheldoutcome, as published by the Ombudsman

£275redress stated in the decision

Fri Aug 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Ms K complains, on behalf of her business N Ltd, that Lloyds Bank PLC gave her incorrect information about the timescales for a chargeback on a debit card and didn’t provide updates when they said they would.Card dispute or chargeback

Lloyds has already made an offer to pay Ms K £275.00 to recognise the poor service they provided during the chargeback processService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2863416.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.