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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-2856064 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Mr F complains that Tesco Personal Finance PLC didn’t deal with his request to close his account as quickly as they should’veAccount closed or refused

Mr F then told our investigator he didn’t think we or Tesco had taken into account his mental health issues and how the events affected him.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2856064.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.