Nottingham Building Society

Financial Ombudsman decision DRN-2850763 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Nov 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Nottingham Building Society isn’t sending letters, within the stated timeframe, that confirm the recalculation of their monthly payment following an overpayment to their mortgage account.Mortgage administration

This complaint point is about the way Nottingham handled Mr and Mrs M’s complaint – in other words complaint handling.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2850763.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.