Revolut Limited

Financial Ombudsman decision DRN-2849433 Upheld

Upheldoutcome, as published by the Ombudsman

£222redress stated in the decision

Fri Aug 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Unauthorised transaction

In the Ombudsman’s words

Mr Y complains that Revolut Ltd hasn’t fully refunded him for the losses he incurred when he fell victim to fraud.APP scam refund refused

Money was moved from his credit card account into his Revolut account and subsequently transferred out to a fraudster.Unauthorised transaction

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2849433.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.