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London Community Credit Union Limited

Financial Ombudsman decision DRN-2848522 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

LCCU had charged £10 for each of these. I see that LCCU refunded those charges to Mr M’s account which I agree, was appropriate.Charges and fees

He also said he’d experienced poor service in LCCU’s branch. ... He also wanted them to remove any adverse data recorded on his credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2848522.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.