Santander UK Plc
Financial Ombudsman decision DRN-2847605 Not upheld
Not upheldoutcome, as published by the Ombudsman
£153redress stated in the decision
Thu Dec 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
He says that he was experiencing financial difficulties at the time and the charges Santander applied to his account only made things worse.Treatment in financial difficulty
Mr L complains that Santander UK Plc unfairly charged him when he went overdrawn.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2847605.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.