TSB Bank plc

Financial Ombudsman decision DRN-2846566 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Miss O is unhappy TSB Bank Plc blocked her account without any explanation and wouldn’t allow her access to her funds.Funds blocked or frozen

Miss O felt that TSB only responded and took action because her MP became involved. Otherwise it ignored her and wouldn’t provide any explanation as to what was going on with her account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2846566.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.