TSB Bank plc

Financial Ombudsman decision DRN-2839654 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Their credit file was adversely affected, and they suffered a great deal of distress worrying about their mortgage situation.Credit file reporting

Mrs H and Mr H complain TSB Bank plc treated them unfairly when they understood they’d converted their mortgage permanently from repayment to interest only terms and TSB said later the change had only been temporary.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2839654.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.