HSBC UK Bank Plc
Financial Ombudsman decision DRN-2837244 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Sun Jul 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
delays by HSBC UK Bank Plc when opening a business current accountAccount closed or refused
Mr C regularly chased HSBC for updates and complained about the delays in opening the business accountComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2837244.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.