Studio Retail Limited

Financial Ombudsman decision DRN-2837176 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Jun 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Studio ultimately accepted that fraud had taken place on Miss B’s account and refunded the fraudulent transactions.APP scam refund refused

Miss B complains about the service she received from Studio Retail Limited after she was the victim of fraud.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2837176.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.