Lowell Portfolio I Limited

Financial Ombudsman decision DRN-2836349 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Lowell agreed to put the account on hold.Treatment in financial difficulty

they didn’t take account of this in their credit file reporting, so on Mrs N’s file it was recorded that she was missing her payments.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2836349.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.