HSBC UK Bank Plc
Financial Ombudsman decision DRN-2836174 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Apr 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mrs D is unhappy that HSBC UK Bank Plc (HSBC) declined to refund her for a hotel booking that couldn’t be used.Card dispute or chargeback
I do find that HSBC could’ve handled things better in this case and I acknowledge the impact this had on Mrs D.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2836174.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.