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Vanquis Bank Limited
Financial Ombudsman decision DRN-2835807 Upheld
Upheldoutcome, as published by the Ombudsman
£10,860redress stated in the decision
Wed Dec 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Product mis-sold
In the Ombudsman’s words
Mr S’s representative made a complaint to Vanquis Bank under section 75 of the Consumer Credit Act 1974Card dispute or chargeback
He thought that the purchase agreement was misrepresented to Mr S and he felt that he only agreed to buy the credits because he was convinced that his timeshare would be relinquishedProduct mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2835807.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.