Barclays Bank UK PLC

Financial Ombudsman decision DRN-2835497 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused

In the Ombudsman’s words

Barclays says that it applied the CIFAS marker because Miss E received fraudulent funds into her account. So, I’ve looked at whether Barclays was fair to apply the marker, based on the evidence it had, and the investigation it carried out. ... In the circumstances it made a decision to close her account and I find that it was entitled to do so in line with its terms and conditions.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2835497.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.