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Klarna Bank AB (publ)
Financial Ombudsman decision DRN-2832310 Upheld
Upheldoutcome, as published by the Ombudsman
£87redress stated in the decision
Thu Jul 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Product mis-sold
In the Ombudsman’s words
Remove any information about the fixed sum loan agreement that it’s recorded on Mr E’s credit file.Credit file reporting
Mr E complains that a mobile phone that he paid for using a fixed sum loan agreement with Klarna Bank AB (publ) wasn’t of satisfactory quality.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2832310.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.