Revolut Limited

Financial Ombudsman decision DRN-2830295 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Sep 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Mr M had unwittingly placed an order on a cloned website controlled by fraudsters.APP scam refund refused

Mr M complains that Revolut Ltd won’t refund a debit card payment he made for goods that were not received.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2830295.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.