Santander UK Plc
Financial Ombudsman decision DRN-2828357 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Sep 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr P complains that Santander UK Plc allowed his ex-partner Ms K to make changes to his mortgage account without his permissionMortgage administration
Mr P complains that Santander UK Plc allowed his ex-partner Ms K to make changes to his mortgage account without his permission in 2017 and again in 2020.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2828357.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.