MotoNovo Finance Limited

Financial Ombudsman decision DRN-2826771 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Mrs M complains about charges MotoNovo Finance Limited (“MotoNovo”) asked her to pay when she returned a car at the end of a lease.Charges and fees

She also thinks they were wrong to record a default on her credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2826771.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.