Revolut Limited

Financial Ombudsman decision DRN-2826728 Not upheld

Not upheldoutcome, as published by the Ombudsman

£660redress stated in the decision

Tue Jul 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

Mr K says that Revolut refused to offer him a refund into his account. They also refused to pay him any compensation for inconvenience.Charges and fees

the subsequent return of the moneyPayment delayed or failed

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2826728.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.