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Metro Bank PLC
Financial Ombudsman decision DRN-2825428 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jul 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Support for vulnerable customers
In the Ombudsman’s words
Mr S complains about how Metro Bank PLC dealt with his request to close a joint current account.Account closed or refused
Mr S remained dissatisfied as he thought Metro should have closed the account in line with the court order and should have done more by way of reasonable adjustments because of his disability.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2825428.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.